Frequently Asked Questions
Find quick answers to your most common questions about CleaningPlus services, booking, payments, and our commitment to safety and quality. We've compiled this comprehensive FAQ to help you get the information you need, fast.
General Services
CleaningPlus offers a wide range of professional cleaning services tailored to meet diverse needs. Our core services include Residential Cleaning, ensuring your home is spotless and comfortable; Commercial Cleaning, providing a clean and productive environment for businesses; and Specialized Cleaning, which covers deep cleaning, post-construction cleanup, move-in/move-out cleaning, and more. We utilize eco-friendly products and state-of-the-art equipment to deliver exceptional results every time.
Yes, at CleaningPlus, we are deeply committed to protecting both your health and the environment. We primarily use professional-grade, eco-friendly, and non-toxic cleaning products that are safe for children, pets, and individuals with allergies or sensitivities. Our green cleaning approach ensures a fresh, clean space without the use of harsh chemicals, contributing to a healthier indoor air quality.
Absolutely not! CleaningPlus comes fully equipped with all the necessary professional-grade cleaning supplies, tools, and machinery to complete the job effectively and efficiently. This includes everything from vacuums and mops to specialized cleaning agents for different surfaces. You can sit back and relax, knowing we've got everything covered.
Yes, customization is a cornerstone of our service. We understand that every client has unique cleaning needs and preferences. You can easily customize your cleaning plan to include specific tasks, focus on particular areas, or adjust the frequency of visits. Simply discuss your requirements with our team during the booking process, and we'll create a tailored solution just for you.
Booking & Payments
Booking with CleaningPlus is straightforward and convenient. You can book our services directly through our website via the Online Booking / Get a Quote page. Simply select your desired service, date, time, and provide some details about your property. Alternatively, you can call us at +40 730 189 551 or email us at [email protected] to schedule your service.
We offer flexible payment options for your convenience. CleaningPlus accepts major credit and debit cards (Visa, MasterCard, American Express), bank transfers, and cash payments. Specific payment arrangements can be discussed during the booking process. Corporate clients may also inquire about invoicing options.
We understand that schedules can change. If you need to cancel or reschedule your cleaning service, we kindly request that you notify us at least 24 hours in advance. Cancellations made within 24 hours of the scheduled service may incur a cancellation fee. Please refer to our Terms of Service for full details.
Absolutely! CleaningPlus offers flexible recurring cleaning schedules, including weekly, bi-weekly, and monthly options, designed to keep your property consistently clean. Clients who opt for recurring services often benefit from discounted rates and priority scheduling. Contact us to discuss your preferred frequency and to learn more about our special packages.
Can't find what you're looking for?
Our dedicated customer support team is ready to assist you. If your question wasn't answered in our FAQ, please don't hesitate to reach out. We're here to provide personalized support and ensure all your concerns are addressed promptly.
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Safety & Insurance
Your peace of mind is our top priority. Learn more about the comprehensive measures CleaningPlus takes to ensure safety, reliability, and security for every service we provide.
Fully Insured
CleaningPlus is fully insured, providing you with complete peace of mind. In the unlikely event of any accidental damage during our service, our insurance coverage ensures that you are protected, and any issues are promptly and professionally resolved.
Vetted Professionals
All our cleaning technicians undergo rigorous background checks, extensive training, and continuous performance evaluations. We hire only the most trustworthy, skilled, and dedicated individuals to join the CleaningPlus team, ensuring high-quality and reliable service every time.
Secure Key Handling
For clients who provide property access, we implement a strict, secure key handling protocol. Your keys are coded, never labeled with your address, and stored in a secure location. They are only released to your assigned cleaning team on the day of service and returned to secure storage immediately afterward.
Still Have Questions? Contact Us Directly!
If you couldn't find the answer to your question in our extensive FAQ, please don't hesitate to reach out to our friendly and knowledgeable customer support team. We're here to help you with any inquiries you may have.
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